Return & Refund Policy

At Aura Intimacy, your satisfaction is at the heart of everything we do. If something isn't right, we're here to help.

📦 Return Window You have 90 days from the date of delivery to return any item — no questions asked.

💡 Return Conditions

• Item must be unused and in its original condition.
• Original packaging is recommended but not required.
• Please contact us before sending anything back so we can provide the right instructions for your order.

💸 Return Shipping

• If the product is damaged, defective, or incorrect, we'll cover the return shipping costs.
• If you've simply changed your mind, return shipping costs are the customer's responsibility.

✅ Refund

• Once your return is received and inspected, we'll issue a full refund (product + original shipping costs) to your original payment method.
• Refunds are processed within 7 business days of receiving your return.

📩 How to Request a Return Simply email us at: contact@auraintimite.shop Please include your name, order number, and reason for return (optional).